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Konkurransen om dagens kunder er knallhard. I dag kan alle levere et produkt eller en tjeneste, men det som skiller virksomhetene er kundeopplevelsen de leverer. Kundeopplevelsen har derfor blitt virksomhetenes viktigste konkurransefaktor. Vi har invitert CX-proffen Joanna Carr til oss. Hun vil i denne videon dele sine tanker og ekspertise om hvordan man kan skape en opplevelse som skiller seg fra mengden, samt hvordan og hvorfor enhver virksomhet bør utvikle en strategi for kundeopplevelsen.
Skann QR-koden for å komme til CX-rapporten, og finn CX-malene Joanna snakker om i videoen.
Joanna Carr er en sertifisert CX-spesialist, service-designer, keynote speaker og en av grunnleggerne av European Customer Experience Organisation (ECXO). Joanna arbeider i dag som CX-konsulent i Allegro, et teknologi- og kommunikasjonsbyrå i Norge, og hjelper organisasjoner å utvikle strategier ved hjelp av Customer Experience Management.
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