We surveyed over 150 people from around the world to analyze the state of AI Customer Experience this year 2024.
In our latest report we have had a look at how Swedes handle remote working, their feelings towards returning to the office, and how they want the workplace of the future to look. The report also focuses on the question of age and how it may impact expectations and behaviours.
Employee loyalty study with data from 274 different companies and over 200,000 eNPS responses.
Welcome to the 3rd edition of our Future of CX report, written by CX professionals, for CX professionals.
We asked Swedish employees how they want their employer to handle working from home after the pandemic. This report details our findings.
We asked 1,500 Swedes about working from home during the corona crisis. In this report, we share the results and insights we gathered and consider what they mean for the future of work.
A study based on approximately 3000 interviews with professionals combined with 10 years’ understanding of our own data. Measuring Engagement is good but measuring Sustainable Engagement is even better. For…
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