data, it & telecommunications, repair & installation, other consumer services
We wanted more than just survey capability. We wanted something that would provide insights and add value in terms of how we create a strategy which would improve our customer experience.
Stephen Riley
Our engagement score isn't just a number—it's a key financial indicator for us. When our consultants feel valued and supported, they perform at their best, leading to happier clients in the long run.
From an HR perspective, it is extremely important to work with data and employee surveys. If you don't do that, it's difficult to make business decisions in an organisation. It's not just about working with what managers and the management team want, but also listening to what the whole organisation wants.
With the help of dynamic tools like Netigate, HR departments have direct access to feedback and can save time usually spent on manual input. The completed evaluation, including the raw data, is then used to improve and adapt training programs. Both companies and participants appreciate the direct, positive impact of their feedback.
We are going to redo this research in one or two years. How the numbers change next time we conduct the survey will be a good measure of how well we have done our job.
Based on the feedback received from the first survey, senior management took the initiative to develop concrete plans for improvement. Every division received a detailed report and, working with the HR advisors, our employees worked together to develop a strategic engagement plan. Now, every manager across the company has KPIs that focus on engagement goals.
We believe that by using Netigate, as the platform for running engagement surveys, that our colleagues are now more honest with their feedback, as the fear of anonymity has been removed, therefore we have more tangible data to make decisions with. In addition, our participation rates have increased, meaning more people are having their say.
To have a solution that makes collection of the data easy, analysis of the data fast and efficient, and really helps you gain insights about your business and employees – makes our life easier.
With Netigate, the data of about 35,000 survey participants can easily be collected and analysed. With just one click, intermediate results are available.
Working with insight-based measures to improve our customer ratings is both important and exciting. We can now make relevant changes as we actually have knowledge
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