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Meet your customers' needs and wishes with Netigate's VoC software

Gain valuable insights into the customer experience with Voice of Customer software surveys.

  • Understand your customers' perspective and pain points.
  • Align with core customer values.
  • Eliminate risks and make informed decisions.
  • Provide products and services that exceed their expectations.
  • Increase customer retention and customer satisfaction longterm.
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GDPR compliant and ISO 27,001 certified, Netigate empowers more than 1,500 organisations worldwide.

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VoC software for experiences tailored to your customers' needs

CSAT survey tool
CSAT survey tool
Measure your customers’ overall satisfaction with your products and services.
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Net Promoter Score (NPS)
Net Promoter Score (NPS)
Assess customer opinions, based on how likely the customer would be to recommend you to others.
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Churn management
Churn management
Prevent customers from turning away from your business by understanding the factors that drive customer churn.
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Customer service surveys
Customer service surveys
Get a clear look at your company's performance, and learn how to exceed expectations.
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Text Analysis with Netigate

VOC SOFTWARE SURVEYS WITH AI-POWERED SUPPORT

VoC software enhanced with Text Analysis

Open-text answers are a crucial part of most surveys, but it can be daunting trying to evaluate the results. With Netigate's Voice of Customer software accompanied by Text analysis, using AI and sentiment analysis, you can get a fast reading on the 'why' behind your results.
B2B and B2C CSAT templates with the Netigate CSAT survey tool
CSAT Survey tool B2B and B2C templates with Netigate_2

THE NETIGATE VOC SOFTWARE SOLUTION

All of your Voice of the Customer surveys in one place

With our VoC software you have everything you need to build your surveys from start to finish. Either create surveys from scratch with our simple drag-and-drop interface, or dive straight in with ready-to-send templates. You can start collecting customer feedback instantly.

Get your free VoC software survey templates

Try our Voice of Customer software free for 30 days and start tuning in to what your customers really want.

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Netigate customer survey software_Quick Analysis

QUICK ANALYSIS OF YOUR VOC SOFTWARE SURVEYS

Instantly compare and track your VoC survey results

Extract key insights from your customer feedback data in seconds with Netigate's Quick Analysis. The perfect solution for large companies with multiple branches as you can segment, compare and track the data over time with only one click.
CX Report Filters and Breakdowns

EXTENSIVE VOICE OF CUSTOMER REPORTING

Uncover the factors affecting your customer experience

Add breakdowns and filters to Netigate's reporting function to get a better understanding of your customer feedback. By including customer background data like country or age, you can easily put your data into context. With the help of live dashboards, you can get a reading in real time and act immediately.

Why Netigate's VoC software is perfect for you

shield-check
Secure & GDPR-compliant
We care about data security. Your sensitive customer data is safe with us. We are ISO 27,001 certified and GDPR compliant with servers in the EU. You can safely use our Voice of Customer software online.
user-friends
Professional support
Netigate offers a global solution with local support and consultancy. Our in-house experts can help you every step of the way, from asking the right Voice of the Customer survey questions to making data-driven decisions with our VoC software.
phone-laptop
All in one place
Powerful and intuitive: It's easy to create, distribute and analyse customer surveys with Netigate's VoC software. You can either start from scratch or use our ready-to-send templates, helping you to get a head start on improving the customer experience.
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Integration friendly
With Netigate API, you can build custom data integrations that will seamlessly adapt to your existing workflows. By automating your customer surveys with our VoC software, you can save time and work smarter.
crown
Reliable data collection
Netigate did one of the largest surveys in the world with over 6.5 million respondents which requires stability, knowledge and also capacity. We offer a robust and reliable software even for advanced customer feedback projects.
analyze
Powerful analytics
Our VoC software allows you to gain in-depth analysis and actionable insights. Netigate supports you with making data-driven decisions with confidence. With the amount of data out there, it's easy to feel a bit overwhelmed and we are here to help you make sense of it.

Netigate customer success stories

Balder
Caroline Gård

Caroline Gård

Customer Relations Coordinator, Balder

The Netigate API gives us the possibility to work with feedback management in a structured and time efficient way

Circle K
Per Löfqvist

Per Löfqvist

Senior Manager Consumer Insight, Circle K

Netigate – our tool to measure our customers’ pulse

Egmont Publishing
Nina Grannes

Nina Grannes

Brand and Insights Manager, Egmont Publishing

Working with insight-based measures to improve our customer ratings is both important and exciting. We can now make relevant changes as we actually have knowledge

Tips and inspiration for working with Voice of Customer software

The ultimate Guide to Voice of Customer (VoC)
Lytter til voice of customer
The ultimate Guide to Voice of Customer (VoC)
In this article, we will explain the difference between customer satisfaction and Voice of Customer surveys. We will also elaborate on why you should care about VoC and how to design a successful Voice of Customer program.
Read now
Voice of Customer (VoC) questionnaire: What, Why and How?
alphabet bricks spelling Value, Service, quality, support, price and loyalty
Voice of Customer (VoC) questionnaire: What, Why and How?
Find out about the difference between structured and unstructured Voice of Customer feedback and determine which method suits your business best. Learn how to create a well-designed VoC software survey.
Read now
10 tips & tricks for creating a successful customer survey
10 tips & tricks for creating a successful customer survey
Learn in this eBook about the 10 key fundamentals of survey design and methodology. Discover some of the most common pitfalls to help you ask the right questions and get actionable insights fast.
Download

FAQs

The Voice of the Customer (VoC) refers to your customers' expectations for your product or services. It can also refer to your customers' feedback about their experience with your business. Many businesses decide to conduct a Voice of Customer survey before they develop a new product or service and use the insight to close the gap between customer expectations and what the company offers.
This can vary depending on your goals, the feedback you want to receive, and your target group; however, here are some good examples of VoC questions:

- How did you first hear about us?
- Were you able to find what you were looking for?
- What would you like to be able to find in our product range?
- Was there anything that prevented you from ordering today?
- Would you recommend our website to others?

You can read more about VoC surveys here.
There is a wide range of Voice of Customer methods that you can employ to get customers' valuable feedback. Ranging from customer interviews, social media, customer reviews, Net Promoter Score surveys, focus groups to emails. Netigate, as a customer and employee feedback platform, facilitates the consumer experience by offering easy and scalable multi channel Voice of Customer software solutions that can be sent out across different media.
No, Netigate is a complete solution and a survey tool specifically designed for your employee experience management and customer feedback needs. Whether it is your automated customer service questionnaires or tools for measuring and improving employee engagement and market research, it is all possible with Netigate. You can read more about our solutions here.
You can build your VoC surveys with Netigate's free templates. You can design your own surveys from scratch with our simple drag-and-drop interface, or choose a ready-to-go option. You can sign up for a free trial here to browse our templates.
Yes! We have a dedicated team of professional experts that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process — we are here to help you and your business. On our homepage under knowledge hub, you can find our many helpful blog articles, reports, video tutorials and ebooks as well.
With most modern businesses having a heavy customer experience focus, they provide the services and products their target audiences are looking for. They utilise the power of feedback and customer insights to improve the experience and cater to evolving needs. VoC is especially effective for staying ahead of the game. They allow companies to not only make improvements in reaction to negative experiences, but to develop new strategies based on fulfilling the wishes and needs expressed by customers.

Find out what we can do for you!

Get on a guided tour of our Voice of Customer survey solutions with our experts

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  Copyright © 2024 Netigate AB,
Drottninggatan 25, 111 51, Stockholm, Sverige

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