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How satisfied are your customers? Find out with our CSAT survey tool

Get real-time insights into customer satisfaction with Netigate's CSAT software.

  • Measure the success of specific customer interactions.
  • View results in real-time and take immediate action.
  • Automatically trigger CSAT surveys with Netigate API.
  • Identify key drivers of customer satisfaction.
  • Apply filters to understand what factors impact your CSAT score.
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Netigate delivers improved customer experiences in more than 1,500 organisations worldwide, while accommodating ISO 27001 and GDPR security standards.

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How the Netigate CSAT survey tool works

Reach customers on their terms
Reach customers on their terms
Distribute surveys to your customer base via various methods like email, SMS, link, or even individual logins.
Analyse your CSAT survey results
Analyse your CSAT survey results
View responses in real time, apply filters, and track customer satisfaction over time. Understand what you need to prioritise instantly.
Optimise your customer experience
Optimise your customer experience
Prepare an action plan based on the feedback insights. Apply data-driven changes to your customer journey to increase your Net Promoter and CSAT scores.
Netigate CSAT survey tool
How satisfied are you with Company x_Netigate CSAT software

KEEP YOUR CUSTOMERS COMING BACK

Improve the customer journey and boost revenue

Satisfaction surveys can be sent following a specific experience with your products or services, or to measure overall sentiment towards your company. The feedback you receive will help you to enhance your offering and increase your customer experience ROI. Research shows that businesses working to improve their customer experience grow their revenue 1.7x quicker than those who don't.
B2B and B2C CSAT templates with the Netigate CSAT survey tool
CSAT Survey tool B2B and B2C templates with Netigate_2

CSAT SURVEY TOOL

Choose from ready-to-use satisfaction surveys or build your own

Gain insights into how satisfied customers are with your products and services using surveys that can be launched in minutes. Create your own CSAT questionnaires from scratch with our intuitive drag-and-drop interface or get started with our ready-to-send customer satisfaction templates for both B2B and B2C.
Segment and filter report screenshot from Netigate survey tool
Filters and segments can help you to get an even better understanding of your data and target groups

POWERFUL CSAT REPORTING

Discover what factors are impacting customer satisfaction

Used as part of a larger satisfaction survey, you can apply filters and breakdowns alongside your CSAT to help you find hidden insights in your data. For example, discover how factors like customer type, time as a customer, or region are impacting satisfaction. You can also follow and visualise your results overtime, identifying how they are evolving and what events may be impacting them.
Example of a real-time result dashboard in Netigate survey tool
Real-time result dashboard example

VISUALISATION AND AUTOMATION

Track and automate CSAT with the help of real-time dashboards and API

Our real-time dashboards allow you to track CSAT data as it comes in. This means that there's no delay between receiving feedback and taking action. With Netigate API, you can also create automatic processes to send CSAT surveys and trigger alerts to relevant employees in the event of low scores, negative feedback, and more.

Upgrade your business with a CSAT survey tool

Try Netigate free for 30 days and take concrete steps towards improving satisfaction, boosting sales, and reducing churn.

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Sentiment analysis with the Netigate CSAT tool
Sentiment analysis with Netigate Text Analysis

TEXT ANALYSIS

Let AI read and analyse open-text customer responses for you

Pairing your CSAT scores with open-text responses will give you actionable insights. Text Analysis can uncover the sentiment in answers, extract critical keywords, and help you to enhance your quantitative data with qualitative. This means that you can quickly uncover exactly what is affecting your customer satisfaction scores and take concrete steps towards improvement.
CSAT TOOL_overall satisfaction_netigate

PROVEN METHODOLOGY

Reduce customer churn with actionable CSAT insights

Focusing on long-term relationships and observing customer behaviour is more profitable than spending a lot of money on marketing to attract new customers. With Netigate you can calculate your customer satisfaction score in the months leading up to contract renewal and take preventative steps to tackle dwindling satisfaction in order to bring them more value before a churn occurs.

Why customers love Netigate's CSAT survey tool

shield-check
Secure & GDPR-compliant
Data security is our top priority. Your sensitive customer feedback data is safe with us. We are ISO 27,001 certified and GDPR compliant with servers in the EU, meaning you can safely gather your feedback online.
user-friends
Expert support
We offer a global solution with local support and consultancy. Our in-house experts will guide you in asking the right questions and making data-driven decisions when it comes to customer satisfaction survey process.
phone-laptop
All in one place
Powerful but intuitive, the Netigate platform makes it easy to create, distribute and analyse surveys of all kinds (including CSAT surveys). Start from scratch or use our expertly-crafted templates, and then reach your audience on their terms.
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Integration friendly
With Netigate API, you can build custom data integrations that will adapt to your existing workflows. This allows you to save time and work smarter by automating your CSAT surveys.
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Powerful analytics
We provide thorough analysis and actionable insights. We help you to make data-driven decisions with confidence. There's loads of data out there, and we help you to make sense of it.
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Reliable data collection
Did you know Netigate did one of the largest surveys in the world with over 6.5 million respondents? That requires stability, knowledge and capacity. We offer you a robust software that you can rely on even for advanced customer satisfaction projects.

Netigate customer success stories

Balder
Caroline Gård

Caroline Gård

Customer Relations Coordinator, Balder

The Netigate API gives us the possibility to work with feedback management in a structured and time efficient way

Circle K
Per Löfqvist

Per Löfqvist

Senior Manager Consumer Insight, Circle K

Netigate – our tool to measure our customers’ pulse

Egmont Publishing
Nina Grannes

Nina Grannes

Brand and Insights Manager, Egmont Publishing

Working with insight-based measures to improve our customer ratings is both important and exciting. We can now make relevant changes as we actually have knowledge

More inspiration for your getting started with our CSAT tool

CSAT, NPS, and CES: Your guide to choosing a CX metric
CSAT, NPS, and CES: Your guide to choosing a CX metric
In this eBook, we guide you through three of the core customer experience metrics, helping you to understand what they do and how you can use them.

Get the ebook
How to define, measure, and improve customer satisfaction
Customer Satisfaction Netigate
How to define, measure, and improve customer satisfaction
What is customer satisfaction, and why is it important for businesses to make it a key focus area? In this article, we answer these questions and more, helping you to effectively measure, manage and improve satisfaction.
What is CSAT?
Your guide to the Customer Satisfaction Score (CSAT)
Your guide to the Customer Satisfaction Score (CSAT)
The Customer Satisfaction Score (CSAT) offers an effective way to do this, and in this guide we cover everything you need to know about getting started with— and getting the most out of— this metric.
Read the article

FAQs

CSAT measures how satisfied customers are with your business. This can be at particular touch points along the customer journey or with your business as a whole. The CSAT is based on a single question that works to gauge how far you are meeting your customers’ expectations:

How would you rate your overall satisfaction with the product(s)/service(s) you received from Company X?

1 – Very unsatisfied
2 – Unsatisfied
3 – Neutral
4 – Satisfied
5 – Very satisfied

You can include the CSAT question as part of bigger customer satisfaction surveys or use it alone. Read more about CSAT and other customer satisfaction KPIs here.
The most common CSAT calculation defines the percentage of customers who are happy with your business. The calculation includes only the responses ‘5 – Very satisfied’ and ‘4 – Satisfied’. Simply divide the number of satisfied customers by the total number of survey responses, before multiplying that figure by 100 to get your CSAT score as a percentage.
Average CSAT scores tend to differ by industry and it can be useful to use these averages as a benchmark to measure your own performance against. More generally, a score that sits between 75% and 85% is considered good. Ultimately, however, you are your best benchmark. By seeking to track and improve your own score over time, you’ll reap the benefits of an improved customer experience.
No— there's more! Netigate is a complete solution and a survey tool for your employee and customer feedback needs. From your yearly customer experience reviews to automated customer service questionnaires, you can do it all with us. You can read more about our solutions here.

Adapt to your customer needs with ease

Let us show you how our CSAT tool is designed to help you quickly and efficiently adapt to the evolving needs of your customers.

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  Copyright © 2024 Netigate AB, Drottninggatan 25, 111 51, Stockholm, Sverige 

  Copyright © 2024 Netigate AB,
Drottninggatan 25, 111 51, Stockholm, Sverige

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