Customer Experience
Capture feedback and insights from all sources – whether direct or inferred. And act on the things that truly make a difference for your customers and employees.
Head of Operations
Make continual, consistent improvements to delight your customers every step of the way.
Organizations in top quartile of engagement show on average 21% higher productivity.
Organizations in top quartile of engagement show on average 22% higher profitability.
Organizations in top quartile of engagement show up to 65% lower turnover.
Our employee experience feedback features
The employee journey plays an integral role in sculpting and enriching the overall employee experience.…
One of the best ways to assess customers’ feelings about your business, products, and brands…
people will forget what you said, people will forget what you did, but they will…
The employee journey plays an integral role in sculpting and enriching the overall employee experience.…
One of the best ways to assess customers’ feelings about your business, products, and brands…
people will forget what you said, people will forget what you did, but they will…
A killer brand strategy with appealing optics and top-grade products is only half the battle…
Although it may not seem relevant in 2024, the telecommunications (telco) sector emerged relatively unscathed…
It can sometimes feel like the sole purpose of collecting customer feedback is to show…
Commonly asked questions about employee experience
When it comes to customer satisfaction score or net promoter score, what is “good” highly depends on a variety of factors: your customers background, your industry, your geography, your portfolio of products and services, and more. This is why it is advisable to compare scores across time (i.e., how CSat, or NPS, or other KPIs evolve over time at your company) rather than across companies, or products, or even branches.
Having said that, in general, a CSat above 75% and a NPS above 50 is considered very good.
No. Netigate is a full solution for Customer Experience. With Netigate, you can create surveys, bring in customer feedback from other sources (such as support contacts, calls, chats, online reviews, social media), analyse what your customers are saying, understand what issues have the biggest impact on your KPIs, and take actions that will deliver immediate results.
Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.
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