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Customer experience
Customer Churn Form – how could you have saved your customers?
Customer Churn Form – how could you have saved your customers?

Customer Churn Form – how could you have saved your customers?

If you don’t actually know what your customers think and feel about your brand. How…

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Customer Churn Form – how could you have saved your customers?
Employee experience
Employee surveys in every respect – But are you wasting 85,000 USD or investing 85,000 USD?
Employee surveys in every respect – But are you wasting 85,000 USD or investing 85,000 USD?

Employee surveys in every respect – But are you wasting 85,000 USD or investing 85,000 USD?

We are constantly reminded by articles, LinkedIn posts, and seminars how important it is to…

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Employee surveys in every respect – But are you wasting 85,000 USD or investing 85,000 USD?
Market Research
Get more and better insight with Panel Research
Get more and better insight with Panel Research

Get more and better insight with Panel Research

Do you feel that you need to make certain changes in order to develop and…

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Get more and better insight with Panel Research
Market Research
How to pick the right product research questions for your survey
How to pick the right product research questions for your survey

How to pick the right product research questions for your survey

How do you find out what your customers think about your product? The answer is…

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How to pick the right product research questions for your survey
Customer experience
Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg
Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg

Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg

That a single dissatisfied customer contacts you does not sound very worrisome. You can handle…

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Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg
Customer experience
Voice of Customer (VoC) questionnaire: What, Why and How?
Voice of Customer (VoC) questionnaire: What, Why and How?

Voice of Customer (VoC) questionnaire: What, Why and How?

Very often people assume that Customer Satisfaction and Voice of Customer are two interchangeable terms.…

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Voice of Customer (VoC) questionnaire: What, Why and How?
Customer experience
The Many Faces of a Voice of Customer Form
The Many Faces of a Voice of Customer Form

The Many Faces of a Voice of Customer Form

Successful companies have proved time and time again that the surest way to the top…

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The Many Faces of a Voice of Customer Form
Employee experience
Measuring employee onboarding – also a measure of your firm’s success?
Measuring employee onboarding – also a measure of your firm’s success?

Measuring employee onboarding – also a measure of your firm’s success?

Remember your first day on the job? For various reasons, it can be both the…

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Measuring employee onboarding – also a measure of your firm’s success?
Employee experience
Voice of Employee – a new world of employee research
Voice of Employee – a new world of employee research

Voice of Employee – a new world of employee research

When is it smart to use a Voice of Employee survey? A Voice of Employee…

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Voice of Employee – a new world of employee research
Customer experience
Customer service surveys – 7 reasons why they are worth the effort
Customer service surveys – 7 reasons why they are worth the effort

Customer service surveys – 7 reasons why they are worth the effort

Your customer service centre might consist of a call centre with hundreds of workers, or…

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Customer service surveys – 7 reasons why they are worth the effort
Customer experience
Ask Voice of Customer questions and keep track of CTQ
Ask Voice of Customer questions and keep track of CTQ

Ask Voice of Customer questions and keep track of CTQ

Some people ask questions but never take the time to listen to the answers. Big…

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Ask Voice of Customer questions and keep track of CTQ
Market Research
Website feedback form: four of the most useful questions to ask
Website feedback form: four of the most useful questions to ask

Website feedback form: four of the most useful questions to ask

Why should you work with website feedback forms? A website is an essential tool and…

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Website feedback form: four of the most useful questions to ask
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