Product research questionnaire – the real questions you hope to answer

You should proactively use product research whenever you launch a new product. Because your customers…

Product research questionnaire – the real questions you hope to answer

Give staff a say with Voice of the Employee surveys

A company is made up of people working as a team. Voice of the Employee…

Give staff a say with Voice of the Employee surveys

Guidelines for Successful Employee Onboarding Survey

When you have hired a new employee, he or she goes through a process called…

Guidelines for Successful Employee Onboarding Survey

How to Retain Customer Satisfaction

Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…

How to Retain Customer Satisfaction

Good customer service is an important service

If I pay for service, I require not only service, but good service. If I…

Good customer service is an important service

5 clever ways to improve your Net Promoter Score (NPS)

The Net Promoter Score – or NPS as it is commonly called – can be…

5 clever ways to improve your Net Promoter Score (NPS)

The Connection: Net Promoter Score (NPS) – Value – Revenue

Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…

The Connection: Net Promoter Score (NPS) – Value – Revenue

Your employees not as happy as they ought to be? – Improve employee satisfaction

Although it goes without saying, happy employees are more productive than those who are not…

Your employees not as happy as they ought to be? – Improve employee satisfaction

Employee Engagement Questionnaire

-A way to find out how engaged your employees really are! It´s going so well…

Employee Engagement Questionnaire

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Customer Churn Survey – acting before it is too late

You are well aware that there is growing competition within your area of business and…

Customer Churn Survey – acting before it is too late

Measuring voice of employee – how to assess feedback channels

Measuring voice of employee Where would your company be without its employees? Both the biggest…

Measuring voice of employee – how to assess feedback channels