Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback in a…

Your quick start guide to choosing a CX metric

How to use feedback software in event planning

Learn how survey software can be used as a tool for helping you in your event planning.

How to use feedback software in event planning

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

Survey question types: How and when to use them

Your guide to conducting a staff survey

Your employees have good attendance and seem happy in the office. That’s enough, right? Wrong. Read…

Your guide to conducting a staff survey

How to write a good survey introduction for email

Your survey introduction text is the first thing that your selected survey recipients will see.…

How to write a good survey introduction for email

How to find the right survey template for your feedback needs

For first-time survey tool users or those of you who want to save a little…

How to find the right survey template for your feedback needs

How to optimise your mobile survey: 6 best practices

A quality survey needs to be able to adapt to the technology its respondents use.…

How to optimise your mobile survey: 6 best practices

GDPR survey data: How do the regulations affect your surveys and research?

Today it only takes four letters to spread fear and panic among most companies: GDPR.…

GDPR survey data: How do the regulations affect your surveys and research?

How many questions should be asked in a survey?

When tackling your next survey, many don’t take the time to consider the core questions…

How many questions should be asked in a survey?

5 tested tips to increase survey response rates

No doubt you’ve heard the adage: “If you can’t measure it, you can’t improve it!”…

5 tested tips to increase survey response rates
Customer experience
Why create online surveys?
Why create online surveys?

Why create online surveys?

The answer is simple; creating online surveys is an effective and engaging way of gathering…

Why create online surveys?

Asking the right questions: The key to measuring customer satisfaction

Regardless of where in the world the companies with the best customer satisfaction and positive…

Asking the right questions: The key to measuring customer satisfaction