That a single dissatisfied customer contacts you does not sound very worrisome. You can handle…
Very often people assume that Customer Satisfaction and Voice of Customer are two interchangeable terms.…
Successful companies have proved time and time again that the surest way to the top…
Your customer service centre might consist of a call centre with hundreds of workers, or…
Some people ask questions but never take the time to listen to the answers. Big…
Many companies turn to panel research as a way of gaining reliable results on a…
The concept of net promoter score ( NPS ) has been getting a lot of…
Collecting feedback from your customers can be done easily enough, but it is actually just…
Customers are the lifeblood of almost every business. Regardless of whether you sell ice sculptures…
The difference between a good business and a great one often comes down to the…
Net Promoter Score is a term frequently used in customer survey contexts. Net Promoter Score…
In this article, you will get some useful advice on how you can boost both…
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