A killer brand strategy with appealing optics and top-grade products is only half the battle…
Although it may not seem relevant in 2024, the telecommunications (telco) sector emerged relatively unscathed…
It can sometimes feel like the sole purpose of collecting customer feedback is to show…
A multitude of factors shape positive customer experiences, ranging from skilled sales and marketing teams…
Read on to find out how you can leverage the power of feedback during each…
Many companies are still working to improve their customer experience or employee experience. But it…
In the spring of 2023, Netigate conducted a survey asking 81 CX professionals about their…
If there is one topic in the workplace that is thankfully discussed more these days,…
We take you through some key applications of sentiment analysis and share practical tips for how you can use it to analyse your survey results.
Customer experience is an important part of a company’s success. By providing good experiences, businesses…
People like to feel heard. As customers, this manifests itself as wanting the companies we…
The right marketing strategies are essential to any company’s success. An unpredictable economy, especially the…
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